Standard Ban Insurance are DISGUSTING!

We logged a claim with SB Insurance 17th Oct 2018, after a geyser burst. I have been met with pure apathy, disinterest and the worst customer experience ever. It is now 26 Nov 2018, and we have had very little in the way of repairs done. SB Insurance paid out less than half of the plumbers quote to replace and repair the geyser. The laminated flooring people came last Thursday to strip the floor, never to be heard from again. After they stripped the floor they advised another builder working on tiling my back patio (NOT ME) that because there is water damaged tiles that were under the laminated flooring I must sort it out. ***? I notified SB Insurance of this discovering, and no response, none what so ever. I have never in my life experienced such blatant disregard for the need for urgency to have this rectified in our home before the festive season. Absolutely DISGUSTED by Standard Bank....