Standadrbank Pay out claim

Talk about *******ion and working without integrity while working for one of the biggest banks in our country, just weeks ago I took to this platform to address my dissatisfaction in Standardbank and how I was unfairly treated when it came to my mother's funeral claim being unfairly declined when all evidence including Standardbanks own employees not understanding why hasn't my claim been paid till today. So a day after posting my concern Standardbank rep**** to me and assigned a gentleman by the name of Mr Lang Mtimkulu who was set to assist with this matter.

Little did I know that my matter was heading from bad to worse, Mr Langa gave me wrong calculations on breaking down 6 months waiting period for natural death, and couldn't answer my followup questions ending up not relying to my emails he couldn't reply to my questions since everything was wrong and I even sent him relevant facts concerning the matter, so noticing that he wasn't willing to reply to my case I decided to walk into Standardbanks branch in Randburg CBD and found a white financial advisor there who I then explained my case to and even showed him my conversations with Mr Langa, the white gentleman showed dissatisfaction in how my matter was handled and just like me didn't understand why I wasn't paid till now. He gave me a direct email to Mr Lang's superior by the name of Mr Louis Muzangwa who after emailing him promised to assist me with the case since Langa couldn't, this was Tuesday morning 18 march 2024, on Thursday 20th 2025 Mr Louise sends me someone else's policy documents showing me why my mother's claim was declined, the person on the policy is not my late mother and the policy was taken up 2024 when my mother's policy was taken up 2023 the same year of her passing just because they both share the same surname being Radebe they just chose to give me that person's policy docs and explain why they rejected the claim, so I asked them if is this how Standardbank helps their Clint's? Instead of paying up they would rather give you the run around ending up in giving you a strangers policy not even respecting the POPI act in taking care of people's docs and personal information by handing me someone else's policy documents who is not even related to me.

So I ask to who ever has more knowledge then me to please help me with with handling this matter because it's clear Standardbank isn't prepared to handling this matter professionally especially with such a sensitive case. Now whats even worse the teamleaders of complaints department is not replying to my text. Whats really happening within Standardbank.