Stanbank insurance

Good day i contact standard insurance for a geyser claim on a Saturday i got hold of digi call because standard bank were still working with them over weekends because standard bank insurance didn't work weekends difi call appointed plumber they came out moved the Geyer outside they had to extend the water line and electrical wire 5 months past the water line sprung a leak the water ran threw my pc and i got a plumber to fix the water leak because the first claim i had took 7 days before someone came to my house to fix the geyser then i contacted standard bank claims to complain about this they open a case and then the geyser broke again i informed them they said i should get someone local to come assess the problem i forward then contact details so they can contact the guy the man came out and said that the plumber that installed the geyser witch digi call appointed did poor workmanship because the wires where burned and were not connected properly and then standard bank wanted me to pay for thermostat and element they also said that dihi call should be held responsible in the prosses with the dispute going on for 5 months they informed me they no longer working with digi call and they can't be held responsible for my pc so their i am having to pay gor it in the first place i didn't appointed the plumbers digi call did and now standard bank is not working with them anymore because of complaints . and know 2021/05/10 the geyser is broken again and still awaiting a assess from n plumber and now standard bank call center informed me they will send someone out to assess but i will have to get parts if their is something wrong with the parts why should i be held responsible for parts if the geyser were n problem from the beginning