SOLAR GEYSER CLAIM -1 MONTH FIASCO

i have been just wasting my energy calling insurance for my damaged solarb geyser which was reported on the 11 aug 2020. 11 Aug 2020 GEYSER OPEN 20/067565 Claim information

Claimed on: 2020-08-09 Claim number: 20/067565 What was damaged: Geyser Solar Claim process description: Open; Contractors appointed

No service providers appointed on your claim as yet Insurance information

Product: Home Owners Comprehensive Insurance Policy number: HLB*** Excess: R 1,250.00

we were allocated a contractor called MAD ABOUT PLUMBING CC,LITTLE DID WE KNOW WE WOULD GET SOMEONE WHO DIDNOT KNOW WHAT IS CUTTING TO REPLACE A SOLAR GEYSER AND PANEL.AFTER 1 WEEK THEY CAME WITH A NEW GEYSER THAT THEY SAID INSURANCE TOOK LONG TO SEND TO THEM ,LATER ON THYE SAID ON THE 20 AUG WHEN THE GEYSER WAS FITTED ,OH WE NEED TO REPLACE THE SOLAR PANEL WE HAVE INFORMED INSURANCE WE WILL RECEIVE IT BY FRIDAY ,WHICH NEVER CAME I HAD MADE SEVERAL CALLS TO ***AND SPOKE TO SO MANY PEOPLE SOM EEVEN TRIED TO EDUCATE ME ABOUT SOLAR GEYSERS AND THEIR OPERATION,DAYS WENT WE STILL WAITITED AND THE 27TH I LOGGED ANOTHER CALL TO CLAIMS AND THE WOR WAS REASSIGNED BUT NOTHING HAPPENED,STILL I HD CALLED IN ON LAST WEDNESDAY 2 SEPTEMBER 2020,I WAS TOLD TO HOLD THEY WILL GET THE PLUMBING COMPANY ON THE LINE WHICH I HAD NOT HEARD EVEN THE CONVERSTAION REGARDING MY CLAIM AND PROBLEMS ,I WAS TOLD THAT ON THURSDAY MORNING AT 10AM THE PLUMBERS WOULD ARRIVE ,THEY ARRIVED AT 4.15PM ON THE 3 SEPTEMBER AND INSTALLED THE SOLAR PANEL AND THE PLUMBER KEPT ON TALKING ABOUT THE ADDITIONAL EXCESS SO I PAID R1250 FIRST AND AGAIN THE R750 ON THE 3 SEPTEMBER MY WOES DO NOT END THERE ,ITS NOW 1MONTH WITH NO HOT WATER AND I AM LOSING MY PATIENTS AND REALLY BLEDDY FRUSTRATED NOW,ON THE 3RD AFTER THE CHANGE OF THE NEW SOLAR PANEL,THE GUY SAID I DONOT KNOW HOW TO SET THE THERMOSTAT OR THE GEYSERWISE KEYPAD TO SET UP FOR ELECTRIC AND SOLAR,I HAVE A GUY IN MY COMPANY HE SPECIALISES IN IT I WILL SEND HIM TOMORROW WIHICH WS THE 4TH SEPTEMBER ,NO COMMUNICATION NO SHOW OF THAT SO CALLED GUY. I CALLED IN ON MONDAY 7TH SEP 2020 I WAS ADVISED THAT THIS WAS ALLOCATED TO A SPECIALIST DEALING WITH GEYSERWISE AND THEY WILL REPSOND TO US WITHIN THE CLOSE OF THAT BUSINESS DAY,LIES NO REPSONSE WHAT SO EVER. TODAY THE 9TH SEP 2020 CALLED IN ,THE LINES ARE SO BAD YOU COULDNOT HEAR MUCH,THE CONSULTANT DID NOT NAME HERSELF SAID HOLD ON LET ME FIND OUT FROM THE PLUMBING COMPANY I WAITED 25 MINS HOLDING ON THAT BAD CONNECTION LINE ,SHE GOT BACK TELLING ME I SHOULD CONTACT GEYSERWISE AND THEY MUST SEND SOMEONE AND SUPPLY ME WITH A DAMAGED REPORT TO SUBMIT TO YOU GUYS,ISTHIS WHAT WE PAY INSURANCE FOR WHERE WE ARE SUPPOSED TO DO YOUR WORK AS WELL,I HAD INITIALLY CALLED GEYSERWISE THE DAY THE GEYSER WAS FITTED ON THE 20 AUGUST ,FROM THERE I KNEW THE CONTRACTOR HAD NO IDEA WHATS GOING ON . THEY HAD ADVISED THAT YOUR COMPANY STD INSURANCE NEEDS TO CONTACT THEM AND THEN THEY WILL INSTRUCT A SPECIALISED TARINED CONTRACTOR WILL COMEOUT.SO PLEASE DO YOUR JOB PROPERLY AND FINISH THIS PROBLEM ASAP ,I HATE UNFINISHED WORK PASSED ON TO MYSELF TO FINISH FOR YOUR COMPANY WHAT ARE YOU THERE FOR AND WHAT DO WE PAY FOR THEN ,IM TIRED OF THIS HIDE AND SEEK .

I HAVE NEVER EXPERIENCED SUCH INCOMPETENCE IN MY PREVIOUS CLAIMS AND I AM TOTALLY DISGUSTED .IM GIVING YOU GUYS TILL THIS FRIDAY TO SORT THIS OUT WHICH IS THE 11 SEPTEMBER 2020. we received our ref number