So much for service

<p>I would like to let people know that the home loan/insurance department of Standard Bank is utterly degraceful. Lightning damage to our aircon and irrigation units were recorded on the 22/11/2016. The documentation that was needed (as an assessor is not available in our area) and this was submitted on the 25/11/2016. NO follow ups are given from anyone dealing with the claim. When I phone, all that I get told is that the forms were submitted... TO WHOM? HOW LONG IS IT GOING TO TAKE? Again, a phone call 02/12/2016 was made to find out how far the claim is - AGAIN the forms are with the auditors. This after the client has been told it takes 2-3 working days! Ok, please would you come and live in an area that experiencing a heat wave and rely on so called Customer Service. All that I can say is, I am changing my Home Insurance to a bank that actually wants to help their clients and doesn't expect them to do the follow ups. Strange... How one's personal insurance pays out within 2 days (as the tv's and DStv were also damaged). No problems there, but I gues that's how Standard Bank does things... NOT IMPRESSED </p>