So Disappointed!

It has now been over a month that I have queried information regarding my Accident Protection Plan, but i keep getting ignored.

This is very unprofessional and I am so disappointed to say the least. I have been with Standard Bank for about 12 years, despite all the things people say about your Bank, and here I am now understanding why.

It is a little pathetic for me to have to beg for information that you should readily have available, unless your staff are not competent to answer my query, if so then please don't ignore me, so rude, just pass me along to someone who can assist.

Sis on your team.