Slow inconsiderate service

I app**** for credit life in June or July no feedback yet. I go retrenched. I called last week was told Monday I will get feedback. This morning I get a call in hospital bed your bond is not paid I explain am being told I should call n do followup with the relevant department okay i call after holding for 20 min line went quite. People am in hospital please attend this, I dnt have energy at all now