Slack service and ignorance from Standard Bank Insurence

On 6 October 2022 we filed a claim with Standard Bank Insurance after a break in at one of our properties. We did not get any response until it was filed again. We finally received a case number on 6 December 2022. An accessor went out to access the damage. It took us weeks to get anything out of Standard Bank after the accessors visit to the property. I eventually gave my personal insurer a proxy to try and assist in this matter. We discussed this issue with Joseph Mcunu via email. He eventually came back to us on 1 February 2023 via email that the full amount will be paid out and that an agreement of loss will be sent for signature.This email was also sent to Stephen Saseobi, Ntsako Nkinika and Dimakatso Tshabalala. We have subsequently sent several emails to Standard Bank with no response.

We had another break in at the property with further damage and we have a loss of income as we can not start with renovations in order to get tenants in the building.

We will be holding Standard Bank liable for not only the original claim but also the second break in as well as the loss of income, which will escalate every month until we can start with renovations.