Six weeks to attend to insurance claim

Dear All<br> <br> On 11 Feb 2016 I lodge a claim with Standard Bank Insurance (SBI) for a shower panel that broke. My claim was approved 7 days later & PG Glass was appointed as the contractor. After been told by PG Glass that I will have to wait 12 days for the glass to be replaced, I asked Standard Bank if I could not have my own contractor appointed hoping that this would speed up the process.Most companies told me that they too would take about 12 days too. I phoned Standard Bank again to informed that they can instruct PG Glass to go ahead with the repairs and I personally heard how the Standard Bank call center agent informed PG Glass to go ahead with the repairs.<br> <br> Today is Monday 28 March 2016 six weeks later and my panel has still not being fixed. <br> <br> 1 I am appalled by this poor service as is not the 1st time SBI and PG Glass gave me such poor service. <br> 2 It is cheaper to buy this panel from reputable suppliers but yet SBI stick to PG Glass as the preferred supplier.<br> 3 Where is the Quality assurance that SBI needs to have to determined whether all claims have been attended too.<br> 4 I lodge a complain with a senior staff member Yolinda but did not get a reply. <br> <br> Please help<br> <br> Aladdin