Since 21/8/2017 Trying to sort out Claim

I have registered a claim on 21 August 2017 for the water pump on our property that has gone, as a result of this we have no water in our home. To date I have had to call Standard Bank Insurance to follow up, they still have no resolve on this matter and I am being lead from piller to post. Why does one pay insurance when you do not get the service you pay for.

I have been with Standard for 30 years and recently converted my husband over, I love Standard Bank but your insurance department is shocking and is bringing your whole brand down.

I ask for a Manager and I get given Tuso on ********** - this number has been engaged for hours - so clearly ficticious.

I need someone to call me about this as a matter of urgency.