Simply Useless

I've been trying to take out the home loan protector insurance for the past 3+ weeks. after half a dozen phone calls to the insurance dept I am constantly been told that a consultant will get back to me. <br> I received 2 calls at inconvenient times and told the consultant/s to call back in and hours time and they've never done so.<br> The 3rd and last consultant to attempt to assist again couldn't do so and said again that another would call me in 2 minutes. Its now been 2 days.<br> Dealing with Standard Bank for several years and it always turns into unfavourable experience.