Shocking Standard Bank Building Insurance Claim Experience

I've had a really terrible and frustrating claims experience with Standard Bank Insurance.

I logged a claim for a faulty gate motor and stressed the urgency, because the gate not working is a huge security risk. The service provider has been more than helpful and playing ball, but SBI has no sense of urgency, complete lack of care or empathy, and not a single claims agent actually does what they had promised to do during the call. Their lack of integrity and care makes it hard to believe they're even human.

I've literally had to call in daily since I logged the claim and there's been zero progress. Bear in mind that my alleged dedicated claims consultant has not reached out to me once to give me a single update! Shocking!

You'd swear this is a life policy claim, yet it's for such a minor thing that should've been resolved within 48 hours at most! I can't imagine what people go through when they claim for bigger damages like burst geysers, water leaks, caved in roofs etc. They probably go insane!