Shocking service to staff member!!!

<p>Claim number 16/102030. Lodged on Monday 12 th dec. today fri 23 dec and still no service. Despite numerous phone call to andiswa, theumo and Annalise to mention just a few, all of which promised to phone me back. No one can take a decision. Everyone has to speak to a supervisor before they can tell you anything about your claim. Carpet claim - first value given was r9000 than second call it was 8300. Then 8600 then finally 8033. Sent on the release form yesterday and phoned again today to check on payment. Still no results. Every call I get promise of a call back. I have worked for the group for 29 years. Liberty Life. Is this how we treat staff? If so how do we treat customers? I dread to think. It is now 4.00pm on Friday afternoon so I suppose now I will have to wait till Tuesday 27 dec. pathetic service. </p>