LA
Louisa A
1 reviews | Active since Jul 2022
15 Jul 2022, 10:25
SHOCKING SERVICE STANDARD BANK BUILDING INSURANCE
Once Again shocking service from Standard Bank. You cannot get any assistance on the phone - I held on for a hour this morning and was then cut off. I have had numerous instances this year - this is the 3rd and they have all been stressfull and badly handled. Once again logged a claim on Tuesday - still waiting to be contacted regarding leaking pipes and my water bill just escalates. I really dont know what to say - DONT TAKE INSURANCE WITH STANDARD BANK. There is no accountability for these guys
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Replies (2)LA
Louisa A's updateReviewer Update
15 Jul 2022, 15:38Please note - still not heard from Standard Bank we move to the end of another day and the start of the weekend
LA
Louisa A's update15 Jul 2022, 15:38
Reviewer Update
Please note - still not heard from Standard Bank we move to the end of another day and the start of the weekend
LA
Louisa A's updateReviewer Update
15 Jul 2022, 16:08 SEE BELOW REPONSE ANOTHER 8 DAYS - THIS JUST SHOWS MY FRUSTRUTION
Good day Mrs De Abreu
This email serves to acknowledge receipt of your complaint and thank you for bringing it to our attention. We apologies for the drop in service levels you experienced. Please note that we will investigate and review the matter in order to resolve it as quickly as possible. Our normal turnaround time is 8 days.
Kindly note we have engaged with the claims department and will revert.
Good day Mrs De Abreu
This email serves to acknowledge receipt of your complaint and thank you for bringing it to our attention. We apologies for the drop in service levels you experienced. Please note that we will investigate and review the matter in order to resolve it as quickly as possible. Our normal turnaround time is 8 days.
Kindly note we have engaged with the claims department and will revert.
LA
Louisa A's update15 Jul 2022, 16:08
Reviewer Update
SEE BELOW REPONSE ANOTHER 8 DAYS - THIS JUST SHOWS MY FRUSTRUTION
Good day Mrs De Abreu
This email serves to acknowledge receipt of your complaint and thank you for bringing it to our attention. We apologies for the drop in service levels you experienced. Please note that we will investigate and review the matter in order to resolve it as quickly as possible. Our normal turnaround time is 8 days.
Kindly note we have engaged with the claims department and will revert.
Good day Mrs De Abreu
This email serves to acknowledge receipt of your complaint and thank you for bringing it to our attention. We apologies for the drop in service levels you experienced. Please note that we will investigate and review the matter in order to resolve it as quickly as possible. Our normal turnaround time is 8 days.
Kindly note we have engaged with the claims department and will revert.