Shocking service from Stansure

What a shocking experience I have received from Stansure. I had an accident on the 11th is September, got a courtesy car on the 14th and up until today they haven’t authorized payment of my car or tell me how much I can buy my write off car. Courtesy car was terminated on the 13th leaving me in a desperate situation of not having the car. How on earth do they think I’m going to commute from one point to another. Stansure doesn’t care about. Their customers at all as I would always phone and follow up for my claim. And again until today being without a car and no payment done for the claim they do not care either do they apologise. Whg would I get an insurance and later hey an Uber or a taxi to commute