Shocking Service from Standard Bank.

We submitted a claim 20/100880 against Standard Bank Homeowners Insurance in 2020. The assessor visited our property and submitted his report over 3 months ago. Up till now we have not had any feedback from Standard Bank, despite repeated emails. Of course, they do not answer their phones, so it is impossible to talk to any of their personnel. The service you would expect from 'South Africa's Biggest Bank'?