Shocking "service" from a well-known institution.

Absolutely PATHETIC service. We have been without a geyser for 10 days thanks to Standard Bank Insurance. We have had to follow up and phone in numerous times a day, always with a promise that we will have this resolved within 24 hours. We are on day 10 and not ONCE has anyone given us a call back to provide any feedback. We are still waiting for the case to be finalized. The staff are extremely unhelpful and completely unsympathetic to your situation. We feel that we have been duped and that our money has been ******, as we've been paying our premium without fail for years, but the first time we try to claim we have no support, no communication and no assistance. Shocking "service" from this well-known institution. Disgusted.