Shocking service for a loyal client I would not recommend your services to anyone

I have been insured with SBIB for over 10 years and I had 2 previous claims. 1 of which was rejected.

After the Stroms my gate motor was struck by lightning... I called to submit a claim and running out of airtime twice I managed to submit my Claim. someone came out to assess the gate motor

The assessor promised me that he would install my new motor today which is Thursday and I was very thrilled as I live alone and as we all know it is not very safe.

After calling SBIB numerous time to confirm the claim has been authorized I have been given the run around and was even told another assessor will be appointed. How is it possible for another assessor to be appointed now after I already had someone out to my home?

I called to get clarity and speak to a manager as now another person told me that the claim is with management for approval but there is never any managers available. I was promised a callback today and now it is after business hours and still no call.

Standard bank insurance your service is shocking!! I am an elderly lady who lives alone that needs to leave my car and open and close the gate manually when I need to enter and leave. My yard is not secure and my safety is at risk and you could not care!