Shocking service but ready to take your miney

I am an ex retired pensioner from Standard Bank, have had my insurance since I joined the bank1982. Without going into detail re my last claim, I need to place on record that they take your money and provide nothing in return. Clearly being a loyal customer counts for nothing. Was proud to work for the group for 33 years so sad that Sbib brings down the group. I do not recommend using them for your own sanity. My friends still working in the bank have told me repeatedly to move , last claim was the final straw.