Shocking service

I logged an insurance claim on 16 Feb 2016, too date i have had to consistently chase and follow up what has been going on. My home it at risk as it is not running off of the correct electrical supply following a lightning strike, it has now been exactly a month since my claim was logged with no resolution. It took me three weeks to get an assessor out. he finally arrived last week, another week later and to date has not yet submitted his report after i phoned to follow up once again. Are there no service levels for your suppliers and open incidents. I have never seen such shocking service in all my life. I am now told after my follow up today that the report will be submitted today and someone will phone me. I am not holding my Breath!