Shocking service

Item: Standard Bank Insurance
Rating: 1
Author: Andrew W

First time I waited over 20 minutes to get to speak to an agent - I logged an incident at home but have heard nothing since 23 December - now I am following up - 14 minutes listening to same message and no one to take my call - probably trying to get rid of calls and claims - absolutely shocking call center - cannot hide behind high call volumes - sort out your staff ratios

Helpful (0)

Replies (2)

Andrew W's updateReviewer Update

15 Jan 2018, 13:28

I waited over 45 minutes for call to reach an agent today

Andrew W's update15 Jan 2018, 13:28

Reviewer Update

I waited over 45 minutes for call to reach an agent today

Standard Bank Insurance's replyOfficial

23 Mar 2018, 08:29

Thank you for allowing us the opportunity to look into your matter.

We trust your complaint was resolved to your satisfaction.

Thank you for being a loyal customer.

Kind regards
Complaint Resolution Centre
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Standard Bank Insurance's reply23 Mar 2018, 08:29

Official

Thank you for allowing us the opportunity to look into your matter.

We trust your complaint was resolved to your satisfaction.

Thank you for being a loyal customer.

Kind regards
Complaint Resolution Centre
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