Shocking service

One star is one too many. I have been trying to get a claim for my back door processed for 3 days. The door was broken in a tragic accident and i cannot secure my home. I am still waiting for a call back or follow up from Standard Bank Insurance. Everytime I have called, I have been told its with the contractor, its with the assessor. The contractor came, took photos but now the assessor wants to come and look and each time I have to go through the ordeal all over again. Just for a back door. So very disappointed with Standard Bank Insurance. Will definitely be moving my insurance elsewhere