Shocking lack of service and response

I opened a claim for a burst geyser on the 28th Oct 2022. After various attempts to have Standard Bank rectify the shocking repairs to my house, I believe it’s time to let the public know how shocking the lack of service and levels of diligence have degraded at what use to be the best bank to deal with in South Africa. Even my banker has escalated the matter on several occasions to Standard Bank insurance and still, the complete lack of communication and action from Standard Bank Insurance is astounding. To date, my claim has not be resolved. Not the type of service that you’d expect from Standard Bank.