1 reviews | Active since May 2009
Shocking Lack of Communication or Feeback
<p>This is not the first time I have has an aweful experience with them, In October 2016 I logged a claim for a faulty home appliance, it's March 2017 I am still waiting for the,</p> <p> </p> <p>More recently I lodged a claim with them for damage caused by a storm. that was 3 weeks ago. They duly sent one of their selected contractors to do an assessment. Since then they have not contacted me once. I did call them for an update 10 days ago and was told they are still waiting for the assessment. This is not acceptable as they appoint their assessors and if they are thus responsible for them.</p> <p> </p> <p> </p>
Unfortunately things has got worse. SinceI posted the review I got an email to say it would be investigated and a phone call to say I would get feedback withing 10 days. So the way I see it is that my complaint is one matter (which has not been dealt with after 12 days). The second matteer is the actual insurance claim.
Now another 12 days have passed and Standard Insuance have still not contacted me about my claim. Happy to take my premium every month but obviously not happy to do anything for that.
Unfortunately things has got worse. SinceI posted the review I got an email to say it would be investigated and a phone call to say I would get feedback withing 10 days. So the way I see it is that my complaint is one matter (which has not been dealt with after 12 days). The second matteer is the actual insurance claim.
Now another 12 days have passed and Standard Insuance have still not contacted me about my claim. Happy to take my premium every month but obviously not happy to do anything for that.