Shocking customer service from Standard Bank

I was retrenched last October and contacted Standard bank insurance to activate my credit insurance. Paperwork was submitted and the consultant contacted me within a reasonable period of time. He advised that Standard bank will pay upto a year but will only pay for the first 6 months and thereafter if I am still unemployed, I will have to sign an affidavit confirming I am still unemployed and submit this by March. I submitted the affidavit on the 13th of April, followed up with several emails and received no response. I called the call centre on the 28th of April and the agent handling the call advised that she has sent the paperwork through for approval. To date, more than a month later, I have yet to receive feedback. This is really disappointing in trying times, when we have insurance to fall back on but the banks are dragging their feet to approve the claim. In essence, the claim has already been approved and just the additional paperwork confirming that I am still unemployed. This is not the service a client deserves for banking with Standard bank for 28 years!!!!!