Shocking Customer Service

I must lodge an insurance claim. I have tried at least 5 times to call and lodge the claim. Save on one occasion, which I deal with below, nobody answered the calls. I have spent in excess of 30 minutes waiting for my calls to be answered. I sent an email and other than an automatic response (reflecting receipt of the email), I have received nothing. On the sole occasion that my call was answered, I was informed that I had reached reception and that my request for a claim form and to register a claim would be passed on to a consultant who would then contact me. Of course, nobody contacted me. One can only lodge a claim by completing the necessary claim form. In order to obtain a claim form, the broker or the insurance company must furnish it. If neither answer my calls, I cannot register a claim. I tried calling 4 different telephone numbers, all are those of the broker or the insurance company. The broker is Standard Bank Insurance Brokers (Pty) Ltd and the insurance company (i.e. the insurer) is Standard Insurance Ltd. Neither are helpful. Both companies fall under the Standard Bank Group.