Shocking Business Processes

I am utterly disappointed at the businesses processes of your organization.

I provided you with my new banking details from which my premiums should collect from in January. In February, you collected from the new account. In March, I noticed you didn't debit my account on the selected debit order deduction date. I then received the following sms;

"Standard Insurance Limited: Due to an unforeseen technical error your debit order that was due earlier this week will now be debited tomorrow, 3 March. Your normal debit date will continue from April 2021. Thank you for your understanding. Underwritten by Standard Insurance Limited.FSP33348"

My account was still not debited according to the sms. Yesterday, I received a notification of my canceled cover due to an unpaid debit... What must happen...