SHOCKING AND UNACCEPTABLE SERVICE STANDARD BANK INSURANCE

Further to my last review, an update - after 5 months of submitting 2 claims to Standard Bank Insurance - one for a burst geyser and one for a burst water pipe. We still have not received the monies for the burst geyser (apparently it is imminent) and then yesterday we were informed that they will not be covering the burst water pipe. What is the point of having home insurance if you are not going to cover issues that we have insurance for?? It has taken them 5 months with absolutely atrocious communication and customer service to be told that the burst water pipe will not be covered. How is this possible? Every other insurance company that we deal with have been efficient, communicative, responsive and have covered what we pay monthly premiums for. It has been 5 months of hell and Standard Bank Insurance have given empty promises, **** and zero consistency. Shocking service from an established institution. I sincerely recommend that you do not consider Standard Bank Insurance if you are seeking home insurance.