Service? That's a joke!!!

<p>I have a fair amount of damage to 2 security gates, a sliding door and an internal door from a burglary. Standard Bank appointed a contractor who is impossible to get hold of, did not turn up to a meeting (they did manage to pitch up 5 days later) and who has not communicated with me at all. I tried calling the Standard Bank call center and was on hold for over an hour. I communicated with them via Facebook and was promised that someone would call me - still waiting!!! This is unacceptable!!!</p>