Service sucks, staff just do not care.

I have my home loan for the last 32 years, and only claimed once, i have now claimed again, and its the second time, they do not even bother phoning to assist, they had a problem with their system, while they were trying to appositely fix this, i could not get a claim number, in the meantime, my water pipe was leaking and i have had a huge water bill, all because Standard bank, cannot give a claim number. I eventually had to phone them 4 times, its like they delaying my refund, as i had to get someone out instead of the insurance people from Std bank, of which i have being paying diligently. And now they still taking their time to assist with the claim, i spoke to Mandla and Vincent at Claims, but the service sucks,. Now wonder so many people are switching to FNB