******* service from Standard Bank Insurance

On 08/05/2026 my geyser burst My wife and I (independently) were both on hold with the call centre leaving multiple messages for call back and holding the line for a "consultant" for a minimum 30 minutes throughout the day. They return your call with a phone registered in deep rural africa which cuts off and you can't return the call. I finally got hold of a consultant around 6pm. Was promised to have the issue assessed before 12h00 the next day.

The next day (09/05). I get a call from the plumber saying he is unable to assess the issue prior to 12h00. I called the call center (4 times) before finally getting hold of a consultant who was less than helpful. I requested another plumber as this one was unable to assist. Secondly she advised that the plumbers would assess our problem by 2pm. Come 2pm, I called the plumber directly because it's a long wait for the call centre. Not to mention his cellphone doesn't work.

I wonder if I withhold an insurance premium as to what barrage of legal notices I would receive.

The BEE employees are surely infected by STBS *standard bank bull*****. Frankly I hope that the members I dealt with all die of inconvenience.I wish you all the worst. Not thanking you. Not at all.