Service and communication is very bad, its definitely not motivated and moving forward.

SBIB is still escalating a claim of mine since July, how does that happen. In June i claimed for a burst geyser, that has been sorted, however, the Plumbers they recommended, (Hexiqon Plumbers) have chopped right through our waterproofing and damaged the wall, which we had to fix ourselves and pay the Waterproofing guy, we sent all pictures of the damage and the rubble just left on our sheeting from the damage done by Hexiqon. We have sent this information to SBIB, spoke to Gugu, Matshibiso, Thabiso and then today the Team Leader Constance, as well as Penny another team leader, and Penny tells me, they dont know the reason for the esclation,??? This has been going on since July 2023, and SBIB is holding back on authorising the claim and damages.

I spoke to Constance this morning, and she said she will get back to me today, as she could see it was since July this case was escalated, and will find out the reason for the delay, Thank you Constance.

I really just would like to have this claim paid, damaged by SBIB plumbers.

I am diligently paying for 32 years Insurance and my home loan, all i need is for someone at Std Bank to respect me as customer and not a number, i am told very quickly if there is an increase, why cant they be just as quick with paying out. Hope this can be resolved by end of week d/d 22/09/2023 Mrs De la Cruz -***