SERIOUS LACK OF RESPONSE

My first report to Hello Peter provided a flurry of activity, sms, phone call to say our claim was Being dealt with, some one would call in a day to let us know what was happening.Then NOTHING..... An sms giving me a number to call for queries goes to the wrong place. 3 months after lodging a claim and still nothing...SERIOUS LACK OF RESPONSE from a " Reputable " insurance company. It appears they only have 2 people at the call centre, they always are busy and you hold on for 20 minutes or longer with nobody answering. The service from rhis company does not exist.