Second review in the past 2 weeks

Good morning

You sent through a service provider informing us that the damages should be proceeded as this is pertaining to the the exact same thing I have been saying for the past month. When I call you call centers I'm given the round around of your agents that continue to conduct themselves in manners they do not know how. By re opening and closing claim again and again. Which is frustrating I'm am saying again fix my ceiling I Will not pay the excess or I cancel my insurance simple. I am tired of calling daily only to be informed that someone will call me back yet it doesn't happen. I'm sure a simple social media video will have more responses.