SBIS trying to get out of paying claim, will also report them to the NFO and SAIA

Good day

I have been paying client of Standard Bank for the past 15 years+ and the level of service I have received is beyond disgusting.

I am now on day 8 (09-16/01/2025) with a bathroom waterpipe leak and exposed hole in wall made by plumbers to check and make sure where leak is and SBIS has not fixed it yet.

Where me and my family had to make use of water buckets for our water and toilet need and had to put off the main water vale on/off which inconvenienced us this whole past week already. I also had to buy my family bottled drinking water and had to buy airtime to call them, as they dont follow up with you.

Original claim no. 25/002892 was handled by Prudence who **** and deceived me regarding claim that another agent had to take over case, sent Martin Intellect and Plumbers and they informed them about my issue.

2nd claim no. 25/003492 handled by Kamogelo send *********** Prince Plumbers who just used some green liquid gel through bath drain and said bath is leaking that another plumbing company had to take case over Cape Town Plumbing and Leak Detection who used intricate equipment and found leak underneath bath pipes.

The report was sent but Team Leader Siboniso Maguma had the audacity to ask for a more detailed report from plumbers as if me and plumbers are lying. Detailed report was send none the less.

Plumbers arrived this morning and said there is a high possibility bath will break for them to access waterpipes and SBIS does not want to pay for damages (why did they ask for more detailed report then, which stated that.)

So what is going to happen to me and family now, more waiting..... no I am done and will expose SBIS for their liea and deceit trying to get out of paying my claim (mind you I must also still pay R1250 excess) and I will report you to the National Financial Ombud Scheme (NFO) and South African Insurance Association (SAIA).

There is also a complaint laid ref no. ***2 which Kethiwe Qwabe and her Team Leader, Martha Motsami which I send them a mail everyday regarding case issues with no still bo decency of a reply, call or even SMS.

Regards Mr. Z Hendricks