JJ
John J

1 reviews | Active since Jan 2013

18 Sept 2018, 17:10

SBIB - what customer service?

Requested policy review, quotes by competitors were considerably lower for same car and household cover. Informed Policy detail problem needed fixed before issuing review. Numerous phone calls, one of which was cut off after 30 minutes -passed from from consultant to consultant with repeat of details each occasion, Complaint lodged-promise to have senior management call next day never materialized. SBIB this customer of 19 years has now cancelled your overpriced policy

0
Replies (2)
Standard Bank Insurance
Standard Bank Insurance's reply19 Sept 2018, 09:04
Official

Dear Valued Client

Thank you for posting and allowing us the opportunity to look into your complaint. Kindly email us your Hellopeter User name and Policy Number /Claim Number to enable us to assist.

Regards

Complaints Resolution Team – ***

Standard Bank Insurance
Standard Bank Insurance's reply19 Sept 2018, 09:04
Official

Dear Valued Client

Thank you for posting and allowing us the opportunity to look into your complaint. Kindly email us your Hellopeter User name and Policy Number /Claim Number to enable us to assist.

Regards

Complaints Resolution Team – ***