SBIB total *******, bad services

My geyser was installed by Standard Bank Insurance ref 13/02/9502… what a ******* to be told today that the geyser is not compliant and the insurance is not covering. .I fail to understand, why a non-compliant geyser was installed by Standard Bank in the first place. even though there were previous claims. I have been having enormous problems with my geyser since January 2018, and once again my bathroom ceiling has been damaged due to leakage.The latest plumber assigned to my case at could not find any fault. The case is regarding the following: On Saturday the 23 June 2018, I noticed that my bathroom roof was leaking and water was filtering through the light bulb. I immediately switch off the geyser and took out the light bulb. I reported this on Sunday, 24 June 2018. The claim number is 18/048481. Feedback from the plumber today: This is in reference to an earlier case the beginning of the year. The contractors sent were not only unprofessional, but negligent, in my opinion. At the time, I've complained about the contractor, but I don't think much was done in this regard. My previous claim, my geyser has been drained multiple times incurring a high municipality bill. I would also like confirmation that the ceiling damage will be tended to as it is a direct result of the initial contractors negligence. Pictures were taken as evidence of the damage and sloppy work done.