SBIB really makes the Standard Bank Group look BAD

Took up this pathetic life cover, well at least that's what I agreed to take. Following the pathetic service I was subjected to wherein they failed to send me the policy documentation, I decided to cancel.

On my request to cancel, I am now told that this is actually credit life I took and it's compulsory.

Why was I not told about this when I was granted the bond and when I asked for proof that I agreed to this, all I have been getting is being sent from pillar to post.

I have sent countless enquiries about that, even to the Standard Bank complaints email address, no one seems to be bothered to investigate and feedback.

I have been a Standard Bank Group client for almost 2 decade with multiple products and have mostly had pleasant experience but this is overshadowing all that.