SBIB MDR POLICY WARNING

I have been paying for a policy that only my now "ex - husband can only access. After 18 years of paying for an accident cover only to find out that a person whom I'm now divorced to can only benefit. Requesting documents or getting replies from Standard Bank Insurance Brokers is like drawing water from a stone, even after complaining on their website, nothing happens, you again have to relate the story to a new person every day (NO FOLLOW UP ARE DONE), neither they or the 10 people you spoke to previously can shed any light on anything...I wonder what is the purpose of a call center. I think that these people just get paid to rock up at work; whether they do their jobs is a question yet to be answered.What kind of operation are these people running there...Is it to frustrate their clients to an extent where they will just give up and cancel their policy....I call this *****ing. Why cant they provide information on the policy that I have been paying????