SBIB FLEXI FUNERAL PLAN CALLED MORE THAN 22 TIMES WITH R70 AIRTIME SIMPLY TO GET SOMEONE TO CHANGE MY BANKING DETAILS

FLEXI FUNERAL PLAN

I have called more than 20 times with my airtime if R70 I was passed back and forth , line dropped on me asked some agents to call me back which they did not.

I simply wanted to change my banking details for my funeral plan finally on the 20th call with Sphesihle Nhlapho I was advised I cannot change my banking details until the next month because my debit will be tomorrow (mind you me the account that's going to be debited is inactive)

As frustrating as may be Sphesihle was very professional and I appreciate it as I know most agents don't like taking and avoid calls close to 5pm.

I'm now skeptical as if I'm having a hard time speaking with someone simply to change my banking details what will claims be like . I work in insurance myself and this is so unacceptable.

Its sad SBIB needs to really check they call abandonment rate and make the platforms much more customer friendly as this has really been an unpleasant journey