SBIB disgusting

I am utterly disgusted with the service

I took out insurance with Standard Bank in March, during the telephone call I was advised of a number of things. Then consultant confirmed the policy schedule would be sent shortly after the call and if I needed the recording it would be made available to me.

Fast forward to mid June when I lodged a claim with the insurance. I was told that I had 2 extra excess that I needed to pay which was not advised to me at the inception of the insurance and I was never provided with the policy schedule until I requested in June when I needed to claim. I have not been provided with the recording till this date.

I refuse to pay for the extra excess I was told about by the person handling my claim. I know that I would have never took that insurance had I been advised of the extra excess.

The communication is disheartening & the arrogance is unimaginable. The consultants are unable to provide a proper service to us as paying customers.

I will never recommend SBIB to any person ever again. I will advise my relative not to have insurance with Standard Bank anymore