1 reviews | Active since Dec 2018
SBIB
Case No:23/052148 i have been waiting since the last 3-4 months for SBIB to finalise an amount that is due to me regarding a claim. They need to go back into their notes, each time i have to phone, they say they will call back, i spoke to Aless at claims, and she said Prince is handling the claim and will get back to me, and that was on the4th of Nov, Standard Bank just dont care, as long as they get they can collect the money from the clients, , but claiming is a big issue.
If this doesnt help, then there is no hope for Std Bank and the Staff.
Please can someone call me today, regarding a claim that was authorised so many times, but not finalised, i dont know whats happening, no communication, or someone is lying in that dept, and have to be investigated.
i am about to change insurance and home loan status, if this is not resolved.
I had so many staff saying they will contact me, but clearly the service and communication is appalling. and disgusting, how do you even say you work for Std Bank???
We were told an amount that was to be refunded, but each time it goes for escalation for the last 3 months.
4 Sept - Spoke to Matshibobo
14 Sept - Spoke to Thabiso
20 Sept - spoke to Charmaine and Constance
28 Sept - Spoke to Rayleen and Martha the team leader at complaints
and so it goes on, and still nothing resolved.
We were told an amount that was to be refunded, but each time it goes for escalation for the last 3 months.
4 Sept - Spoke to Matshibobo
14 Sept - Spoke to Thabiso
20 Sept - spoke to Charmaine and Constance
28 Sept - Spoke to Rayleen and Martha the team leader at complaints
and so it goes on, and still nothing resolved.