Same old same old poor service from standard bank

20 July 2021 My wife was in the CapeGate branch to cancel the car and household insurance we have with standard bank. A call was made from the branch into your call centre for the cancellation to be actioned. While she was in the branch I got a call from standard bank to confirm if I want to cancel which I confirmed, I done security checks and was then advised the continuation in cancelling will be completed with my wife. After speding some time on the call i believe the call with my wife was disconnected and a second call was made however the cancellation was still never done. This was the feedback from the person in the branch as she checked on our profile. Please also note the consultant who she initially spoke to confirmed no debit will run this month seeing we cancelling now. Come month end i foresee how i will again have to battle standard bank as the debit will run seeing the cancellation was not done. The worst about this institution is when you call to their call centre they refer you to a branch and when in the branch the dont action what is requested. Please cancel the car and household insurance. Note my wife was advise a debit order will NOT be deducted on 27 July 2021 and can have the new insurer know which was done.