Sadly oo *********** to 1, Retrieve attachments from emails and 2. Comprehend what a plain and simple damage report states...

I logged a claim on a broken automated gate motor in Nov last year already but still haven't received an outcome on the claim...

I followed all of Standard Bank's requirements w.r.t. getting the claim logged (sent both an invoice as well as damage report) and then also informed them that due to the broken gate motor there was an attempted burglary at the property and thus requested if they could urgently attend to the matter - after which I was told by the representative who I liaised with that he would get back to me by COB that same day - which never happened...

When I then followed up via the call centre I ended up speaking to a person who tried to claim that the reason why they "couldn't yet process the claim" was because they "didn't receive any damage report" - I then corrected him by explaining that the damage report was indeed attached to the exact same email as to which the invoice - which he confirmed they did receive, was attached to!!

He then further blew my mind when upon reading the damage report - and the fact that a gecko that had entered the PC board and thus resulted in the broken motor, caused the issue - he informed me that "he didn't know a gecko is"... what more can I say - how on earth can you expect a claim to go smoothly when the person receiving it can 1. Seemingly not even open an email as per usual and 2. When you explain to him how to retrieve attachments via an email not understand what the damage reports actually explained?!

I thus asked him to rather get the matter escalated to someone else instead, and also proceeded to rather just go on and pay for the repairs in the meantime (seeing that Standard bank could clearly not be bothered - or perhaps rather simply to be able to - treat a matter where people's security is at risk, as urgent, at all)...

It's now 4 Jan - more than an entire month later - and I still haven't heard back from them w.r.t. this claim... what a dissapointment...