SAD CUSTOMER

I bought a house 2 years ago and Standard bank fully approved us, HAPPY DAYS.

Couple of month back around September / October 2024 we started noticing leaks on the ceiling, which we thought is nothing major as it was raining almost daily. So around 27th December 2024 i decided to call them and tell them about the situation at hand, the claim was then loaded and an assessor was sent the next day to check the problem, and report back to standard bank home insurance.

They sent us an email telling us our claim was declined. My question is why did they approve a home loan on a structure that would fall apart in the coming month who was the assessor who approved the transaction and why was this not included in our contract before we signed.

Now i have been calling trying to get through to Adila who went on leave after I tried reaching her / him more than 5 times before leave and now she / his back tried calling again the answer from other consultant is he / she will call you back and I am still waiting till now.

Standard bank is this the service that you provide to us loyal client we are really not happy with it..

I have been a client with Standard bank since my high school days till date and I had the best services at Westgate, KeyWest and Randfontein branches, but not getting a response on such a case with huge amounts on the table its a no no..

PLEASE DO BETTER .