Roof leakage claim rejected by standard bank insurance but we have not get the formal letter and the claim was lodged on the 1st October 2017. Reason for rejection said maintenance same place was repaired by the service provider from them.

It such a bad experience that i am encountering with standard bank because of them rejecting our claim no 17/072917 on the basis that we are maintaining our property although we have not yet obtain a formal letter from the since last week. The challenge is that we don't understand the rejection because in 2015 the same place where there is a leakage it was repaired by the service provider appointed by standard bank insurance and now it is till that same place which clearly indicate that the job was not done properly. Our concern as well is that we believe that the insurance is there to assist in case like this where there is storm and hail damage and in this case it was like that, so we do not know the purpose of the insurance if it is not helping in the natural disaster like this. We are of the view that our claim is being rejected without valid reasons and it is very unacceptable to be treated like this where you need assisted most by the bank, another worry is that is raining almost everyday since we put the claim on the 1st October and is still causing more damage to our property which is also a serious challenge. Why are having this insurance if it is not helping in natural disaster like this? if we are not getting help regarding our matter we also prepared to take it further where we can be assisted like the ombudsman and the courts as well. we have lodge a complain to standard bank with reference number ********** 452. It is unbelievable what we are experiencing now and we are very dissapointed and frustrated about this treatment we are getting from the standard bank insurance.