Ripping me off with overcharged premiums without any notice coupled with terrible customer service makes me want to take my business elsewhere

<p>After being out of the country for 3 months I come back to find that my premiums were simply increased for the past three months by R300 without any notice whatsoever. I called in to clarify the situation only to be promised that they would get back to me by today (03/07/2017) which as I knew, never happened. I have been a loyal, paying customer (claim-free might I add) and if this is the service I get then I will take my money to another insurance broker. I expect that my insurance be adjusted accordinly since I have been claim-free for an entire year since inception. I do not appreciate the lack of communication and simply adjusting my premiums as they please. Then to reach a call centre which can not even assist you or get back to you is shameful. I expect this matter to be resolved soon with a refund of the overcharged premiums and then to have my premiums adjusted correctly to take my zero claims status into consideration else I will cancel my policy and go elsewhere, simple as that.</p>