******* Insurance brokers and companies

Pathetic and ***********. Switched from Hollard (extremely bad and ***********) to STD Bank Insurance Brokers. My bond is with them so I thought it was a good idea at the time. I made it very clear to the STD Bank consultant that I do NOT want anything to do with Hollard. He offered me a homeowners policy from Auto & General, a month later I receive my policy in the mail and my policy is with Hollard, I queried this, no response. Due to work commitments I left it, I had a claim in November and Hollard paid. On about the 3rd Dec, part of my boundary wall collapsed due to heavy rain and wind, submitted another claim request at the beginning of Dec. I had to call to find out what was happening, this is the norm with Hollard, they dont follow up and expect the customner to do all the work. Due to the time of the year, the Hollard consultant told me she would flag the claim as urgent and just assign a contractor to repair the wall. It was not safe for one and my dogs could get through the 4 m odd "gap". The next day, 18 December and assessor arrives. On Friday, 20 Dec I get a call from Hollard to say my claim is rejected because the tree caused the wall to collapse. I had to cancel my holiday as a result of this. It gets much better, 2 January 2020, I receive a phone alert (sms), a deduction from Auto and General so I go through my bank statements, only to discover that I have been paying STD Bank Insurance brokers for TWO homeowners policies. I immediately emailed them and followed up with a call. I am now still trying to sort this out, I have cancelled the policy with Hollard and was told I would receive a 50% refund from Hollard and Auto and General, but STD Bank Insurance called me a few days later to say that due tho them making the mistake they will refund me in FULL. A week later I get another call from STD bank insurance to say that due to the fact that I had a claim with Hollard they cannot refund me and I need to sort this out with Auto and General now. Needless to say, I am still waiting for proof that I agreed to a policy with Auto and General and my refund, I was told it would take about 2 days to process, that was on the 7th January but Im still waiting. I never received the initial policy in June 2019 from Auto and General, if I had I would have alerted STD Bank insurance brokers and could have saved myself the money and headache. I have requested the initial email they claim dated 28 June 2019 to be forwarded to me but they still have not sent it. I have lost count of how many emails I have sent to Auto & General. Last week, I receive a call from the same Hollard consultant that I dealt with to ask me if they told me that my claim had been rejected! This after I already cancelled my policy with them.

DO NOT use Standard Bank Insurance Brokers, Hollard or Auto & General, you are wasting your money and time, they are in my opinion not honest.