Rethink Standard Bank Insurance

So unfortunatly got struck by lightning again, submitted all docs and photos as requested. Told that I would get and answer back 24-48 hrs. So no one contact me at all, so I start following up, yesterday told to give it a few hours and they will call me......... Hmmmm no calll so I called back this morning. Promised feedback before 12pm............ WOW so I called back just after 2, phone got answered 18 minutes after listening to the music. The guy puts me on hold so he can find out whats happening. 48 minutes he puts me through to a survey with no feedback. So I called back AGAIN - this time I insisted not to be placed on hold, but that they will send another supplier out to see the damage! Outsurance already sorted my contents out and here Standard Bank is running arround like unprofesionals. This claim is for security system and clearly STB does not care about there clients or getting issues resolved.