Response from the Standard bank insurance company

I have received response from the Standard bank insurance company but I am still awaiting action from the insurance. This is what I got from them:

Good day Mr Pitso

This email serves to acknowledge receipt of your complaint and thank you for bringing it to our attention. We apologies for the drop in service levels you experienced. Please note that we will investigate and review the matter in order to resolve it as quickly as possible. Our normal turnaround time is 8 days for resolution however this will vary due to the COVID-19 impact on business operations. We will unfortunately be working away from the office and will communicate via emails.

We will engage the claims department and revert.

Kind Regards

Mahommed Shaffee Khan

SB-Logo-03

Executive and Social Media Moderator

Tel: ***

***

www.Standardbank.co.za

For escalation, please contact

Manager: Railene Govender ***

HOD: Louis Muzangwa ***